# Frequently asked questions | Aroma Herbal > Answers about ordering, delivery and in-store pickup, payment, subscription, withdrawal from the contract, the professional range and training at Aroma Herbal. URL: https://www.aroma-herbal.com/en/faq Help # FAQ About ordering and delivery, payment and subscription, returns, and products and training. Delivery by Pošta Slovenije costs €5.50, by Express One €4.50. For purchases over €80 delivery is free. You can also collect your order free of charge in our shop at Litijska cesta 148 in Ljubljana. More on the [Delivery](https://www.aroma-herbal.com/en/delivery) page. Was this helpful? Yes, at the Aroma Herbal shop, Litijska cesta 148, 1000 Ljubljana. There are no delivery costs for in-store pickup. You can call us before you arrive: [01 544 38 56](tel:+38615443856) or [040 353 277](tel:+38640353277). Was this helpful? By debit or credit card, by bank transfer against a proforma invoice, by cash on delivery on receipt of the parcel, or in our shop. More on the [Payment methods](https://www.aroma-herbal.com/en/payment-methods) page. Was this helpful? Yes. On each product page you tick "Subscribe to repeat purchase" and choose after how many days the product should arrive again (from 14 days to one year). Subscriptions can be taken out by signed-in customers, who can change, skip or cancel them at any time in My account. More on the [Subscription](https://www.aroma-herbal.com/en/subscription) page. Was this helpful? Yes. With bundles (e.g. Ritual Calm) you save 5% when you choose two products and 10% when you choose three. The discount is calculated automatically by the cart. All bundles are on the [Bundles](https://www.aroma-herbal.com/en/bundles) page. Was this helpful? Consumers have the right to inform the seller, within 14 days of receiving the goods, that they are withdrawing from the contract, without having to give a reason for their decision. The period begins to run one day after the date on which the goods are received. The consumer notifies the seller of withdrawal from the contract at the seller's email address: [info@aroma-herbal.si](mailto:info@aroma-herbal.si) or by ordinary post to the provider's address. From the general terms and conditions — the withdrawal form is in the [terms](https://www.aroma-herbal.com/en/terms-and-conditions). Was this helpful? Aroma Herbal is a Slovenian brand of natural cosmetic products based on aromatherapy. We produce aromatherapy-based body products: natural massage oils, scrubs, baths, sauna oils, wraps, lotions, gels and exotic butters. Find out more on the [About us](https://www.aroma-herbal.com/en/about-us) page. Was this helpful? Yes. We are a professional partner and supplier in spa, wellness and health-resort tourism. The professional range includes massage and plant oils, butters, scrubs, creams and lotions, a sauna range, baths, an anti-cellulite range and essential oils in larger sizes. [Professional products](https://www.aroma-herbal.com/en/category/professional-products) · for an offer, write to [info@aroma-herbal.si](mailto:info@aroma-herbal.si). Was this helpful? You add products to the cart, choose delivery and payment, and place the order. By email you receive a notification that the order has been received, then confirmed and finally dispatched. Details on the [Shopping help](https://www.aroma-herbal.com/en/shopping-help) page. Was this helpful? Signed-in customers receive one point for every euro spent; 100 points equal €5 off your next order. Points are valid for 2 months. More on the [Loyalty programme](https://www.aroma-herbal.com/en/loyalty-programme) page. Was this helpful? A consumer may exercise their rights in respect of a material defect if they notify the seller of the defect within two months of the day on which the defect was discovered. In the notice of defect the consumer must describe the defect in more detail and enable the seller to inspect the item. From the general terms and conditions. Was this helpful? If you have received a consignment that does not include all the documents or instructions in Slovenian, or a guarantee, or if the details on the invoice are incorrect, or in other similar cases, please contact [info@aroma-herbal.si](mailto:info@aroma-herbal.si) with a description of the shortcomings. We will check whether your complaint is justified and, within 8 days, inform you of the outcome of the procedure and of the further steps. From the general terms and conditions. Was this helpful? Yes — professional training for wellness: clinical aromatherapy, Lava Shell massage, La Stone therapy, Lomi-Lomi massage, Indian head massage, acupressure and Asian massage with herbal compresses, as well as natural cosmetics workshops. Dates are on the [Training courses](https://www.aroma-herbal.com/en/workshops) page. Was this helpful? Call [01 544 38 56](tel:+38615443856) or [040 353 277](tel:+38640353277) or write to [info@aroma-herbal.si](mailto:info@aroma-herbal.si). You can also write to us using the form on the [Contact](https://www.aroma-herbal.com/en/contact) page. Was this helpful? No results for your search. Ask us a question below ↓ ### Did not find an answer? Ask us a question and we will reply — and where it fits, we will add it here too. Thank you! We have received your question. 🎉 ## Didn't find your answer? Call 01 544 38 56 or 040 353 277 or write to info@aroma-herbal.si. [Write to us](https://www.aroma-herbal.com/en/contact)[About us](https://www.aroma-herbal.com/en/about-us)