# Help with shopping online | Aroma Herbal > How shopping works in the Aroma Herbal online shop — from choosing products to dispatch. URL: https://www.aroma-herbal.com/en/shopping-help Purchase # Shopping help From choosing products to dispatching the order. ## 10. Purchasing process ## 10.1 Selecting products and confirming the purchase Find the product you want and click the "Add to cart" button. Don't worry, you will still have plenty of time to change your mind! Below the product price and delivery time there is a truck icon showing the delivery costs for the goods. The cost may be lower if you buy several products or have a discount code. A window titled ”Cart status” appears, where you can see the product you have added and the state of your cart. With the ”Hide cart” button you can continue searching for other products, while with the ”Checkout” button you proceed to the checkout, where you continue with your purchase. When you click the ”Checkout” button, the Cart overview window opens in the online shop, showing the contents of the cart, that is, the list of selected products, their quantity, the price of each product, the VAT rate and the total price of the product including VAT, as well as the total amount of the cart. In this section you can change the number of products (1), remove products (2) that you do not wish to order, empty the entire cart (3), continue shopping in the online shop (4), or continue with the purchasing process (5) to the next step, where you choose the payment method and delivery. On the Choose payment and delivery method page, we select the desired delivery method. For each delivery option, the delivery process and its cost are described. The same applies to the selected payment method. The cart is updated automatically and shows the selected delivery and payment method, and any costs are shown separately so that they are clearly visible. If you have a discount code, you enter it on this page. The value of your order must be at least €1 higher than the value of the discount code. Enter the discount code in the field “Enter discount code or voucher code” and confirm the entry by clicking the “ **Apply code”** button. If you wish to use several discount codes at the same time, enter them in the field together and separate them with a comma or a space. Once you enter a discount code, the value of the discount code is automatically deducted from the price of your order. Next, you enter the details for issuing the invoice and the e-mail address to which we will send you the order summary and delivery instructions, as well as a renewed notice of the possibilities of withdrawing from a distance contract and the company's contact details in case of further questions or complaints. In this section you can also choose a delivery address, which may differ from the invoice details. This is useful if you wish to receive the products at work, at a temporary address or anywhere else you prefer. The invoice will show the prices of individual items, the tax rate, VAT and all itemised costs related to the purchase. The customer is obliged to check the accuracy of the details before placing the order. Objections regarding the accuracy of issued invoices made at a later date will not be taken into account. With the ” **Continue** ” button you move on to the last step before confirming the order, which shows the order summary, all applied discounts and promotional discount codes, and information on shipping costs or other costs related to the selected payment method. In this step you can once again check all the customer details that will appear on the invoice, and the summary of your purchase with all costs and details. You again have the opportunity to review the contents of your purchase, and you can amend your cart or change the payment method, delivery or the products in your cart. In this step you must also familiarise yourself with our General Terms and Conditions of Business and with the mandatory notices on Withdrawal from the contract, material defects, guarantees and other important notices required by the Consumer Protection Act (ZVPot) . By clicking the ”place order” button you have confirmed the order, the order has been placed, and you have concluded a purchase contract with the provider. The customer can always return to a previous page of the online shop using the browser's back arrow until they complete the final purchase, or return to the front page at any time using the ”back to shop” button. In this way, the purchase in the provider's online shop can be changed and adjusted as many times as needed. After the order is placed, an order summary is displayed, with the option to print the order or save it on your computer. ## 10.2. Order received After the order is placed, the customer receives an e-mail notification that the order has been received. At this stage the customer has the option to cancel the order. Comprehensive information on the status and contents of the order is always available to the customer on the provider's website. ## 10.3. Order confirmed If the customer does not cancel the order, it goes on for further processing once the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a stated reason. The provider may call the customer on their contact telephone number to verify details or to ensure the accuracy of delivery. When delivering goods that the provider does not have in stock in its own warehouse, the provider is bound solely by the delivery from the provider's supplier and by the time within which the provider's supplier can deliver the goods to the provider. The provider keeps the customer informed by e-mail of up-to-date information regarding the delivery of the goods. If the delivery time is very long and the customer does not wish to wait, the customer may notify the provider, who will remove the item from the order and refund the customer any funds already paid, while the remaining items from the order will, at the customer's choice, either be delivered or the entire order will be cancelled. The provider accepts no liability for any damage arising from longer delivery times or from non-delivery of goods that the provider does not have in stock in its own warehouse. ## 10.4. Goods dispatched Within the agreed time, the provider prepares and dispatches the goods and notifies the customer of this by e-mail. In that e-mail, the provider also informs the customer of the returns policy, where to turn in the event of a delay in delivery and where to turn in the event of a complaint. ## FAQ Delivery by Pošta Slovenije costs €5.50, by Express One €4.50. For purchases over €80 delivery is free. You can also collect your order free of charge in our shop at Litijska cesta 148 in Ljubljana. More on the [Delivery](https://www.aroma-herbal.com/en/delivery) page. Yes, at the Aroma Herbal shop, Litijska cesta 148, 1000 Ljubljana. There are no delivery costs for in-store pickup. You can call us before you arrive: [01 544 38 56](tel:+38615443856) or [040 353 277](tel:+38640353277). You add products to the cart, choose delivery and payment, and place the order. By email you receive a notification that the order has been received, then confirmed and finally dispatched. Details on the [Shopping help](https://www.aroma-herbal.com/en/shopping-help) page. No results for your search. Ask us a question below ↓ ### Did not find an answer? Ask us a question and we will reply — and where it fits, we will add it here too. Thank you! We have received your question. 🎉 ## Read more [Delivery Pošta Slovenije, Express One or in-store pickup in Ljubljana.](https://www.aroma-herbal.com/en/delivery) [Payment methods Card, cash on delivery, proforma invoice or in the shop.](https://www.aroma-herbal.com/en/payment-methods) [Contact 01 544 38 56 · info@aroma-herbal.si](https://www.aroma-herbal.com/en/contact)