Legal notice

Terms of business of the Aroma Herbal online shop

1. General

The terms and conditions of the AROMA HERBAL online shop have been drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Commerce Market Act (ZEPT).

The online shop is an information system intended for presenting and selling products to the user. It is operated by the company Aroma herbal d.o.o., Litijska cesta 148, 1000 Ljubljana, VAT ID / tax number: SI36752061, company registration number: 2190737000, registered with the District Court in Ljubljana under entry number 14393800 (hereinafter the provider ).

The user is a person who uses our system, that is, a customer of the online shop.

The general terms and conditions of business govern the operation of the online shop, the rights and obligations of the user and the provider, and regulate the business relationship between the provider and the customer.

The customer is bound by the general terms and conditions in force at the time of purchase (placing the online order). Each time an order is placed, the user is specifically notified of the general terms and conditions of business and of the provisions of the Consumer Protection Act, in particular those of Articles 25b, 43b and 43č, and, before placing the order, confirms that they have read them. The general terms and conditions of business are also available for inspection on the provider's website.

2. Types of users

By entering their details once in the online shop via e-mail, a visitor becomes a guest, and by confirming their registration in the online shop they become a member . Both the guest and the member (hereinafter also the user) acquire the right to purchase in the online shop.

Upon registration in the online shop, the visitor acquires a user name, which is the same as their e-mail address, which they define themselves in their profile, and a password. The user name and password unambiguously identify the user and link them to the details they have entered. After registration, the visitor becomes a user and acquires the right to purchase.

If the user wishes to replace their e-mail address with another at any later time, they must send a request to info@aroma-herbal.si. The change of e-mail address will be made on the same working day or at the latest on the next working day, and the user will be notified of this by e-mail.

3. Availability of information

The provider undertakes to always provide the customer with the following information:

company details (company name and registered office, company registration number),
contact details that enable the user to communicate quickly and effectively (e-mail, telephone),
the essential characteristics of the items (including after-sales services and guarantees) and the period of validity of this information,
the availability of the items (every item offered on the website should be available within a reasonable time),
the conditions of delivery of the items (including the manner, place and time of delivery),
prices, which must be clearly and unambiguously stated, and it must be clearly shown whether they already include taxes, delivery costs and other charges, together with the period of validity of this information,
the method of payment and delivery or performance, and the period of validity of this information,
the period of validity of the offer,
the period within which it is possible to withdraw from the contract and the conditions for withdrawal (a description of the right of withdrawal in accordance with Article 43č of the ZVPot; where the consumer has no right of withdrawal under Article 43č of the ZVPot, they are expressly informed of this),
an explanation of the complaints procedure, including all details of the contact person or customer service department.

4. Offer of items

Due to the nature of doing business online, the online shop's offer is updated and changed frequently and quickly. The price in the online shop is shown as the Online price . The online price applies to all users.

5. Order

The sales contract between the provider and the customer in the online shop is concluded at the moment when the provider sends the customer the first electronic message about the status of their order (titled: Order from the website, with the attachment Offer and the order number). From that moment, all prices and other conditions are fixed and apply to both the provider and the customer. The customer is the person whose details are stated when the order is placed. Subsequent changes to the customer's details are not possible.

The sales contract (i.e. the first electronic message about the order status) is stored in electronic form on the provider's server and is accessible to the customer at any time in their user profile (My profile).

6. Validity of promotional offers

The validity periods of promotions are stated alongside the promotional offer itself and may differ from one another.

7. Payment methods

The online shop offers the following payment methods:

cash on delivery
bank transfer to the provider's account based on an offer/proforma invoice
payment or credit card (Activa, MasterCard®, Visa, Visa Electron, American Express

8. Issuing of invoices

Upon delivery of the ordered items, the provider also sends the customer an invoice. In the case of in-store pickup, the customer receives a printed invoice for the purchased items when collecting them.

The invoice shows the prices of individual items, the tax rate, VAT and all itemised costs related to the purchase. The customer is obliged to check the accuracy of the details before placing the order. Objections regarding the accuracy of issued invoices made at a later date will not be taken into account.

9. Prices

9.1. Online price

The online price applies to all users of the online shop who have entrusted their details to the provider. The prices stated in the online shop apply at the moment the order is placed, have no predetermined period of validity, and apply only to orders placed online; for this reason, prices of some products in the online shop may differ from those in other shops across Slovenia. Prices apply when payment is made by the stated payment methods and under the stated conditions. All prices include VAT unless expressly stated otherwise.

Despite exceptional efforts to provide the most up-to-date and accurate information, the information on price or quantity may be incorrect. In this case, or if the price of an item changes while the order is being processed, the provider will allow the customer to withdraw from the purchase, and will at the same time offer the customer a solution that will be to the mutual satisfaction of both parties.

Discounts, promotional codes and the like are generally not cumulative. A discount on an individual item and a promotional code are cumulative.

9.2. Discount code

A discount code offers various benefits when purchasing through the online shop and is limited in time. The active discount code can be found on the front page of the advertising message, in the e-mail advertising message or in other media.

If a customer uses a discount code but later cancels the order in which the code was used of their own free will, they are no longer entitled to a new benefit under that code.

10. Purchasing process

10.1 Selecting products and confirming the purchase

Find the product you want and click the "Add to cart" button. Don't worry, you will still have plenty of time to change your mind! Below the product price and delivery time there is a truck icon showing the delivery costs for the goods. The cost may be lower if you buy several products or have a discount code.

A window titled ”Cart status” appears, where you can see the product you have added and the state of your cart. With the ”Hide cart” button you can continue searching for other products, while with the ”Checkout” button you proceed to the checkout, where you continue with your purchase.

When you click the ”Checkout” button, the Cart overview window opens in the online shop, showing the contents of the cart, that is, the list of selected products, their quantity, the price of each product, the VAT rate and the total price of the product including VAT, as well as the total amount of the cart. In this section you can change the number of products (1), remove products (2) that you do not wish to order, empty the entire cart (3), continue shopping in the online shop (4), or continue with the purchasing process (5) to the next step, where you choose the payment method and delivery.

On the Choose payment and delivery method page, we select the desired delivery method. For each delivery option, the delivery process and its cost are described. The same applies to the selected payment method. The cart is updated automatically and shows the selected delivery and payment method, and any costs are shown separately so that they are clearly visible. If you have a discount code, you enter it on this page.

The value of your order must be at least €1 higher than the value of the discount code. Enter the discount code in the field “Enter discount code or voucher code” and confirm the entry by clicking the “ Apply code” button. If you wish to use several discount codes at the same time, enter them in the field together and separate them with a comma or a space.

Once you enter a discount code, the value of the discount code is automatically deducted from the price of your order.

Next, you enter the details for issuing the invoice and the e-mail address to which we will send you the order summary and delivery instructions, as well as a renewed notice of the possibilities of withdrawing from a distance contract and the company's contact details in case of further questions or complaints.

In this section you can also choose a delivery address, which may differ from the invoice details. This is useful if you wish to receive the products at work, at a temporary address or anywhere else you prefer.

The invoice will show the prices of individual items, the tax rate, VAT and all itemised costs related to the purchase. The customer is obliged to check the accuracy of the details before placing the order. Objections regarding the accuracy of issued invoices made at a later date will not be taken into account.

With the ” Continue ” button you move on to the last step before confirming the order, which shows the order summary, all applied discounts and promotional discount codes, and information on shipping costs or other costs related to the selected payment method.

In this step you can once again check all the customer details that will appear on the invoice, and the summary of your purchase with all costs and details. You again have the opportunity to review the contents of your purchase, and you can amend your cart or change the payment method, delivery or the products in your cart.

In this step you must also familiarise yourself with our General Terms and Conditions of Business and with the mandatory notices on Withdrawal from the contract, material defects, guarantees and other important notices required by the Consumer Protection Act (ZVPot) .

By clicking the ”place order” button you have confirmed the order, the order has been placed, and you have concluded a purchase contract with the provider.

The customer can always return to a previous page of the online shop using the browser's back arrow until they complete the final purchase, or return to the front page at any time using the ”back to shop” button. In this way, the purchase in the provider's online shop can be changed and adjusted as many times as needed.

After the order is placed, an order summary is displayed, with the option to print the order or save it on your computer.

10.2. Order received

After the order is placed, the customer receives an e-mail notification that the order has been received. At this stage the customer has the option to cancel the order. Comprehensive information on the status and contents of the order is always available to the customer on the provider's website.

10.3. Order confirmed

If the customer does not cancel the order, it goes on for further processing once the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a stated reason. The provider may call the customer on their contact telephone number to verify details or to ensure the accuracy of delivery.

When delivering goods that the provider does not have in stock in its own warehouse, the provider is bound solely by the delivery from the provider's supplier and by the time within which the provider's supplier can deliver the goods to the provider. The provider keeps the customer informed by e-mail of up-to-date information regarding the delivery of the goods. If the delivery time is very long and the customer does not wish to wait, the customer may notify the provider, who will remove the item from the order and refund the customer any funds already paid, while the remaining items from the order will, at the customer's choice, either be delivered or the entire order will be cancelled. The provider accepts no liability for any damage arising from longer delivery times or from non-delivery of goods that the provider does not have in stock in its own warehouse.

10.4. Goods dispatched

Within the agreed time, the provider prepares and dispatches the goods and notifies the customer of this by e-mail. In that e-mail, the provider also informs the customer of the returns policy, where to turn in the event of a delay in delivery and where to turn in the event of a complaint.

11. The consumer's right to withdraw from the contract

Consumers (this applies exclusively to natural persons who buy products for purposes outside their trade or business) have the right to notify the seller within 14 days of receiving the items that they are withdrawing from the contract, without having to give any reason for their decision. The period begins to run one day after the date the items were received.

The consumer notifies the seller of the withdrawal from the contract at the seller's e-mail address: info@aroma-herbal.si or by ordinary post to the provider's address.

The form for withdrawal from the contract for items is available to the user in the following form:

Withdrawal from the contract – return within 14 days - > (Complete this form and send it back only if you wish to withdraw from the contract)

Addressee

Aroma herbal d.o.o.

Litijska cesta 148

1000 Ljubljana

I hereby notify you that I am withdrawing from the contract in accordance with Article 43 of the ZVPot for the following items:

..................................................................................

First name and surname: ........................................................................................................................

Address: ...........................................................................................................................................

Town: ................................................................................................................................................

Date of invoice or purchase of the items received:.................................................................................

Date of receipt of the items:.................................................................................

Invoice number ...........................................................

Order number: ........................................................

The purchase price will be refunded in the same way in which the purchase was paid, or alternatively by bank transfer to the bank account number provided:

SI56_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ opened at the bank .........................................................................

................................................................

Date and signature of the customer

In the event of withdrawal from the contract, the consumer returns the received item either by post or by delivering it in person to the seller's address.

The consumer must return the item to the seller undamaged and in unchanged quantity, unless the item has been destroyed, spoiled or lost, or its quantity has decreased, through no fault of the consumer. The consumer may not use the items freely until withdrawing from the contract. The consumer may inspect and test the items to the extent strictly necessary to establish the actual condition and as is usual in conventional shops. Any "testing" beyond this is considered use of the goods, whereby, in accordance with the Consumer Protection Act, you are yourselves liable for any diminished value of the goods. In other words, the consumer is liable for the diminished value of the goods if the diminution results from handling that is not strictly necessary to establish the nature, characteristics and functioning of the goods.

We recommend that, for products where you establish immediately upon receipt that the colour, size or any other characteristic is not as you imagined, you do not open them fully, or do not open them at all if possible. When opening the packaging, take care not to damage it, and keep the packaging, including all the contents that protected your product and its individual accessories, safe.

The only cost borne by the consumer in connection with withdrawal from the contract is the cost of returning the items (which, in the case of postal dispatch, is charged according to the delivery service's price list and depends on whether it is a letter/parcel/freight consignment). The item must be returned to the seller no later than 14 days from the sending of the notice of withdrawal from the contract (purchase). When sending a product to our address, please note that we do not accept cash-on-delivery shipments.

The consumer has no right of withdrawal from contracts whose subject matter is an item,

The ordered goods cannot be returned under the stated conditions in the following cases:

for goods or services whose price depends on fluctuations in the markets over which the company has no control and which may occur within the withdrawal period;
for goods made to the consumer's precise instructions and tailored to their personal needs;
for goods that are liable to spoil quickly or whose shelf life expires quickly;
for the provision of services, if the company has fully performed the contract and the performance of the service began on the basis of the consumer's express prior consent and with the acknowledgement that they lose the right of withdrawal once the company has fully performed the contract;
for the supply of sealed audio or video recordings and computer software, if the consumer has opened the security seal after delivery;
for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery;
for the supply of goods which, by their nature, are inseparably mixed with other items;
for the supply of digital content which is not supplied on a tangible medium, if the performance of the service began on the basis of the consumer's express prior consent and with the acknowledgement that they thereby lose the right of withdrawal.

The refund of payments made will be carried out as soon as possible, and at the latest within 14 days of receipt of the notice of withdrawal from the contract and until the products are returned. The company refunds payments received to the consumer using the same means of payment as the consumer used (most commonly by payment to a bank account), unless the consumer has expressly requested the use of a different means of payment and the consumer does not incur any costs as a result.

In the event of withdrawal from a contract where a bonus, discount code or promotional code was used, these funds are treated as a discount and are not refunded to the user. Only the amount actually paid is refunded to the user.

In exceptional cases where items are not returned in accordance with the ZVPot, we may offer the consumer to buy back the item with appropriate compensation, determined by a record drawn up at the time of return. Buy-back at a reduced value is taken into account upon the consumer's confirmation by e-mail. The consumer may use this buy-back amount exclusively when ordering another item of equal or higher value.

The option of withdrawing from the contract exists so that you can open and inspect the product and, if it does not suit you or your expectations were different, withdraw from the purchase. These recommendations do not apply if the product is defective or does not work at the time of purchase. In that case it is a matter of asserting a material defect or guarantee.

The right to a refund of the purchase price when asserting a guarantee or material defects is governed in more detail by the provisions of the Consumer Protection Act and the summarised provisions below.

12. Guarantee

Items carry a guarantee if so stated on the guarantee certificate or on the invoice. The guarantee is valid provided the instructions on the guarantee certificate are followed and the invoice is presented. Guarantee periods are stated on the guarantee certificates or on the invoice.

Information about the guarantee is also stated on the item's presentation page. If there is no information about the guarantee, the item has no guarantee or the information is not known at this time. In the latter case, the customer may contact the provider, who will provide up-to-date information.

13. Material defect

The seller must deliver the goods to the consumer in conformity with the contract and is liable for material defects in their performance.

A defect is material:

if the item does not have the characteristics necessary for its normal use or for trade;
if the item does not have the characteristics necessary for the particular use for which the buyer is purchasing it, which was known or should have been known to the seller;
if the item does not have the characteristics and qualities that were expressly or tacitly agreed or prescribed;
if the seller has delivered an item that does not match the sample or model, unless the sample or model was shown for information purposes only.

The suitability of the goods for normal use is assessed in comparison with ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or statements on the goods themselves.

The consumer may assert their rights in respect of a material defect if they notify the seller of the defect within two months of the day on which the defect was discovered. In the notice of the defect, the consumer must describe the defect in more detail and enable the seller to inspect the item. The consumer may notify the seller of the defect in person, in which case the seller must issue a confirmation, or send the notice to the shop where the item was bought, or to the seller's representative with whom they concluded the contract.

The seller is not liable for material defects in the goods that appear after two years have passed since the item was delivered. A defect in the item is presumed to have existed at the time of delivery if it appears within six months of delivery.

A consumer who has duly notified the seller of the defect has the right to require the seller to:

remedy the defect in the goods, or
refund part of the amount paid in proportion to the defect, or
replace the defective goods with new, flawless goods, or
refund the amount paid.

In any case, the consumer also has the right to demand compensation for damage from the seller, in particular reimbursement of the costs of materials, spare parts, labour, and transfer and transport of the products, incurred as a result of fulfilling the obligations under the previous paragraph of this Article. The consumer's rights under the first paragraph expire two years from the day on which they notified the seller of the material defect.

14. Complaints

If you have received a consignment that is not accompanied by all the documents, instructions in Slovenian, or guarantees, if the details on the invoice are incorrect, or in other similar cases, please contact info@aroma-herbal.si with a description of the shortcoming. We will provide you with the appropriate explanation or instructions, or deliver the missing material, as soon as possible.

If anything is wrong with the product you have received to the extent that you wish to exchange it, you may return it to our address. Products that you return should be unused, undamaged, i.e. as you received them, and in the original packaging; otherwise, in the event of your returning the product, we will charge you appropriate compensation, which will be assessed by a record drawn up when the goods are returned.

We will verify the validity of your complaint and inform you of the outcome of the procedure and the next steps within 8 days.

15. Delivery

Our contractual delivery partners for shipments within Slovenia are Pošta Slovenije and DPD; however, the provider reserves the right to choose another delivery service if this allows the order to be fulfilled more efficiently.

16. Protection of personal data

The provider undertakes to permanently protect all of the user's personal data in accordance with the ZVOP-1. The provider stores the following data for an indefinite period: first name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration, and the archive of communication.

The provider uses the stated personal data exclusively for the purposes of fulfilling the order (sending informative material, offers and invoices) and other necessary communication with the member. The user's data will under no circumstances be passed on to unauthorised persons.

The user is also responsible for the protection of personal data, by ensuring the security of their e-mail address, user name and password and appropriate software (anti-virus) protection of their computer.

17. Limitation of liability

The provider makes its best efforts to ensure that the information published on its websites is up to date and correct. Nevertheless, the characteristics of items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the websites. In such a case, the provider will notify the customer of the changes and enable them to withdraw from the contract or to exchange the ordered item.

The provider is not liable for the content of reviews of items written by visitors. The provider is likewise not liable for the information in reviews and disclaims any liability arising from the information given in reviews.

The provider has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Obligations Code). An obvious error is considered to be an error in the essential characteristics of the item and all mistakes that, according to trade customs or the purpose of the parties, are considered decisive and that the provider, had it known of them, would not have confirmed or would not have concluded the contract. This also includes obvious errors in the price.

18. Complaints and disputes

The provider respects the applicable consumer protection legislation and makes every effort to fulfil its duty of providing an effective complaint-handling system.

In the event of problems, the customer can contact the provider by telephone on 01/544 3856 or by e-mail at info@aroma-herbal.si. The complaint-handling procedure is confidential.

The provider is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle preventing the consumer from bringing a dispute before the courts. The provider therefore makes every effort to ensure that any disputes are resolved amicably.

19. Out-of-court resolution of consumer disputes

In accordance with statutory regulations, Aroma herbal d.o.o. does not recognise any out-of-court consumer dispute resolution body as competent to resolve a consumer dispute that a consumer could initiate under the Out-of-Court Resolution of Consumer Disputes Act.

The provider operates an online shop in the territory of the Republic of Slovenia and publishes on its website an electronic link to the Online Dispute Resolution (ODR) platform for consumer disputes. The platform is available to consumers at

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL

This arrangement derives from the Out-of-Court Resolution of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

We wish you many pleasant and favourable purchases!